Please note: Returns sent using any other method are at the customers own cost and liability.
You need to get it back to us within 14 days from the date on your delivery note. For those in Australia, New Zealand, USA or Canada, you've got 28 days from the date on your delivery note.
We cannot offer refunds on cosmetics and pierced jewellery or on swimwear and lingerie if the hygiene seal is not in place or has been broken.
A typical refund will take up to 21 days, that’s 14 days you returning and us processing and up to 7 days for it to make its way through the banking system. The refund will go back to the payment method you used when placing your order, once we've done our bit you'll get an email confirming it’s on its way. If you've waited more than 14 days from the day you returned your item and have received no email from us then please get in touch by going to the 'Contact Us' tab on this page.